Terms of Use

This Website is owned by Kaleido Books & Gifts (ABN 67 145 350 063)

By using this Website or ordering any merchandise from us, you acknowledge that you have read and understand these terms and conditions of use and agree to be bound by them.

Prices and availability may vary between www.kaleidobooks.com and Kaleido Books & Gifts (at 378 Wellington Street, Perth, Western Australia). Prices and availability are subject to change without notice, and where possible, Kaleido Books & Gifts will notify customers of such changes.

This Website is for information purposes only. The information provided on this website may contain inaccuracies or typographical errors. Kaleido Books & Gifts (www.kaleidobooks.com) does not make any guarantee as to the accuracy of the information provided on this Website and does not accept any liability whatsoever for any error or discrepancy in the information provided.

Kaleido Books & Gifts does undertake to keep this Website updated, however it is not liable to you or anyone else if errors occur in the information on this Website or if that information is not up-to-date.

This Website may provide links to other Internet sites or resources. Those links may not remain current or be maintained. Links to those websites should not be construed as any endorsement, approval, recommendation or preferences by Kaleido Books & Gifts of those other sites.

Kaleido Books & Gifts accepts no liability whatsoever for any loss which may result from any use of this Website or any linked website.

Kaleido Books & Gifts is not liable to you or anyone else if interference with or damage to your computer system occurs in connection with use of this Website or a linked website.

Copyright

All contents of this Website are subject to copyright. The text, graphics, pictures, and other materials on this site are copyright to Kaleido Books & Gifts (www.kaleidobooks.com) or its content suppliers, and can only be downloaded for private purposes. Otherwise, contents of this Website cannot be reproduced without express prior written permission from Kaleido Books & Gifts.

Privacy

Any information you provide to Kaleido Books & Gifts (www.kaleidobooks.com) will remain private. It will not be made available to a third party.

Kaleido Books & Gifts keeps all personal information submitted to us in the strictest confidence. Data collected is stored on secure servers and all transactions are processed using industry-standard encryption. The information you provide is for internal use only and is not released to any third party without prior consent. Kaleido Books & Gifts does not store credit card or other payment information once your order is completed. However, we will fulfil any legal obligations to provide information regarding customers and transactions when and if we are required to do so.

Returns Policy

Kaleido Books & Gifts follow the returns policy of the Department of Consumer and Employment Protection.

Please choose carefully and note that all product descriptions are supplied by the publishers and may contain limited information. If you are unsure about a product, please do not hesitate to contact us by phone on (+618) 9221 3566 or email on info@kaleidobooks.com before purchasing.

We allow returns for credit, exchange or refund within 14 days of the original purchase date, provided that the item is in it's original condition and was not purchased as part of a sale or as a clearance item.

If you require to return an item that was mailed out to you, you may do so at your own expense. All returns must be received in the same condition they were sent out, including original receipts. We do not return original receipts so please make a copy before sending your return. Please contact the store immediately, so we know to expect your parcel. Refunds will be issued once the item is received at the store and its condition has been checked by staff.

Any refunds will be processed according to the same method of payment. We are unable to process a refund by any method other than in the original method of payment.

Any returned items that do not comply with these policies will be rejected and/or returned at the customer’s own expense.

Shipping

Kaleido Books & Gifts cannot be held responsible for delivery of orders once they have been consigned to postal service. We strongly recommend using the 'Australia -Insured' option if you are ordering something of higher value or you are concered about damage to your item at all. We will package all parcels securely, but have no control over how they are treated once consigned to postal service.

International orders

We are happy to take international orders, but because of the large difference in postage rates to different countries, depending on weight and size of parcels, we cannot offer a flat rate for international shipping. If you would like to order something from us and have it mailed overseas, please contact us via email on info@kaleidobooks.com and we will quote the shipping for you.

Holds:

Staff at the store will endeavour to action hold requests that are placed through the website as soon as possible. However, we cannot guarantee success.

If you require confirmation of an item being held for you, please call us on 08 9221 3566.

Holds placed through the website are valid for 4 days, except during December in the lead up to Christmas; Items will only be held for 24 hours without deposit. If you require the item to be held for a longer period, please call us on 08 9221 3566 to place a deposit over the phone.